Delete your account

Delete directly in the app

In Bubbly, open You, choose Delete account and review the confirmation. Signing up again does not restore old chats or points. This path does not require a separate support request.

Request deletion without the app

Use the account-deletion email button below, or email krgencom@gmail.com with the subject ‘Bubbly / OneLine Chat account deletion request’. Include your sign-in method (Google or Apple) and the minimum details you know that can identify the account, such as its nickname or sign-in email.

Do not send passwords, verification codes, sign-in tokens, payment details or identity-document photos. We do not immediately delete an account based only on a sender’s email address. Support replies with the minimum steps needed to establish ownership and updates on the request. Reinstalling the app is not required.

What is removed and what may remain

We clear your profile and region, authored chat and World text, attachment references, sessions, notification tokens and your point records. De-identified deletion markers, conversation structure and other participants’ own content may remain.

If file removal or Apple disconnection is delayed by a fault, we retry using only the information needed. Access is blocked first, and you can ask support about progress. We cannot directly erase copies other people have saved or exported, or an offline device.

Operational server backups are encrypted and removed at the next scheduled cleanup after they are 30 days old. They are separate from normal service access. Before recovery, we reapply the latest account-deletion records and invalidate recovered sessions and push-device registrations. Separately stored recovery copies also follow the retention process; an offline copy may be removed when its storage is next accessible.

After you submit a request

Sending an email submits a request; it is not an immediate confirmation of completed deletion. Support explains account verification and processing status. An unverified request cannot authorize deletion of someone else’s account. See the Privacy Policy for details.